Privacy policy

Privacy Policy

Last updated: May 2026

This Privacy Policy explains how CAPENSIS LLC (trading as Montravé, "we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from montravestore.com (the "Site").

1. Information We Collect

  • Contact information: name, shipping and billing address, email, phone number.
  • Order information: products purchased, payment confirmation details, order history.
  • Payment information: processed securely by third-party processors (Shopify Payments, Stripe, PayPal). We never see or store your full card number.
  • Technical information: IP address, browser type, device data, cookies and similar tracking technologies.

2. How We Use Your Information

  • Process and ship your bedding orders, send order confirmations, and provide customer support.
  • Screen orders for potential risk or fraud and comply with U.S. tax and accounting laws.
  • Improve our Site, products, and customer experience.
  • Send you marketing communications about new prints and promotions — only when you have opted in. You may unsubscribe at any time.

3. How We Share Your Information

We share personal information only with service providers who help us operate our business:

  • E-commerce platform: Shopify, which hosts our online store.
  • Payment processors: Shopify Payments, Stripe, PayPal.
  • Fulfillment partners: manufacturing partners, warehouses, and shipping carriers (USPS, UPS, FedEx) required to deliver your order.
  • Legal compliance: we may disclose information to comply with applicable U.S. federal and state laws, valid legal requests, or to protect our rights.

4. Your Privacy Rights (U.S.)

Depending on the state in which you reside (such as California, Virginia, Colorado, Connecticut, or Utah), you may have specific rights under applicable state privacy laws (CCPA/CPRA and similar):

  • Right to know / access what personal information we have about you.
  • Right to delete your personal information.
  • Right to correct inaccurate personal information.
  • Right to opt out of the "sale" or "sharing" of your personal information for targeted advertising.

To exercise these rights, contact us at support@montravestore.com with the subject line "Privacy Request" and we will respond within 45 days.

5. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyze Site traffic. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

6. Data Retention

We retain your personal information for as long as needed to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., for U.S. tax and accounting requirements).

7. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top reflects the most recent revision.

9. Contact Us

CAPENSIS LLC (trading as Montravé)
30 N Gould St, Ste 53253, Sheridan, WY 82801, United States
Email: support@montravestore.com · Phone: +1 707-773-7183